The deadline is met if you return the assets before the 14-day period expires. If you have received the product, please return it without undue delay and, in any case, within 14 days of the day you notified the withdrawal. These refunds will be made using the same means of payment from you used for the initial transaction, unless You request reimbursement on different means of payment, in which case any additional costs arising from the different means of payment from You chosen will be borne by you.

If you withdraw, you will be refunded the payments you have made, excluding the costs of delivery incurred, within 14 days of receiving your decision to withdraw. To meet the withdrawal deadline, it is sufficient to submit the request before the termination period expires. To exercise the right of withdrawal, you should inform poptoys, based in Rome, of your decision by sending an email to: following which you will receive an email confirming the withdrawal, containing instructions for proceeding with the return of the product. If the withdrawal is due to personal reasons and not attributable to us (Damaged Product or Wrong Product) You will be paid the refund (Once received back the product) deducted all the shipping costs incurred and the costs for the return will be your responsibility. You have the right to withdraw from the contract, without giving the reasons, within 14 days of when you or a third party (i) received the product or (ii) in the case of the purchase of multiple products delivered separately with a single order, received the last product. If the product is not available, you will be asked to choose a new product or you will get a full refund of the costs you have

When you deliver the new product, you will need to return the wrong or damaged product to the courier.Pack the Product you received as you received it.Send us Photos of the wrong or damaged product with any Notes.If you have received an incorrect or damaged product, let us know and we will immediately activate it for THE FREE replacement, according to this procedure:

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